When economic conditions worsen, it spells increased competition for business as everyone looks around for ways to make their business stand out in the crowd. There is revenue to be had, no matter the economic conditions, it is all about making sure you get noticed.
So what is your plan? How will you get noticed?
Simply repeating things you have done in the past, and then expecting a new or better outcome is illogical... but is also an easy trap to fall into.
There is no doubt that in order to propser (or even survive), you need to find new and better ways of presenting your product, managing the information in your business and communicating with your collegues. The reality is that cost effective software solutions can play a big role in accomplishing these requirements.
Last month we examined the concept of 'method neutral software', and this month we are going to add to that notion by examining the "utility" of the software you either own or should be considering.
The key considerations are:
- Does it solve a problem for you, without extensive modification?
- In order to use it effectively, how steep is the learning curve?
- Does the cost match the quality?
- How well supported will you be?
Let's examine each of those questions in some detail:
Does it solve the problem?
It is a simple proposition, it either does what you need to do or does not.
The danger in this area is try to get a square peg into a round hole... if you are bending or having to 'work around' too many things to achieve your result, the software is probably not suited to your needs.
How flexible is the software? Consider how much it would cost you to make the software operate in the way you want. All too often organisations find software is too difficult to change and that the only solution is to change their business. As soon as that starts to happen, we are missing the point...
A mountain or a mole-hill? How steep is that curve?
This is all about balance. Some effort to learn new software is always required. The more advanced the software, the more learning you generally need to put in... but a good program should ease you through this process in natural progression. Similarly, people who want the software to do everything for them instantly, without any learning effort, quickly discover mental telepathy is a feature software developers are yet to master!!
Software is becoming ever more complex, due in part to ever increasing expectations... but as we demand more and more, it is important to distinguish between the real 'utility of the software' and that which can be described as 'window dressing'... at least from your point of view. If you can see the software strikes a good balance between functionality and usability, you are most likely looking at a winner.
What is the cost to quality ratio?
The saying 'you get what you pay for' is very true...the question is; 'do you actually need what you get'?
Total cost of ownership is often neglected, instead people focus on purchase price. If you buy something $200 cheaper, but spend twice as long trying to understand it or produce inferior results, are you really saving money?
For example, a higher initial cost can become very reasonable if it includes excellent support plus a good upgrade policy. Therefore if you want maximum return out of your purchase, you must assess everything:
- Initial purchase price
- Training needed
- Customisation costs
- Upgrade policy and frequency of upgrade
- Support policy
Conclusion?
Software solutions that strike a balance between cost effectiveness and genuine quality will add real value to your productivity, and can be the difference between make or break. Differentiation is king... and you need to think carefully about how you are going to accomplish that in practical terms. The right software tools can cut your work loads in half and make your presentations stand out. It is all about getting noticed.
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