The policy is effective 2nd November 2009.

The previous revision was 7th May 2009.

Policy Changes or Updates:

We may modify or withdraw this policy at any time, by providing 7 days notice published via this web site.

Overview:

Mindsystems uses a combination of good internal policy and secure 'best in service' technology to secure customer data. Mindsystems is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Commonwealth of Australia) and the Privacy Amendment (Private Sector) Act 2000.

Mindsystems uses technologically advanced methods of securing your information and reducing credit card fraud, both through in-house systems and by partnering with online security experts. Mindsystems has deployed advanced security systems to protect your personal information, and has implemented rigorous internal handling policies to ensure maximum protection is maintained. Regular reviews and random audits are performed, both of automated systems and staff members, to ensure that our security methods are effective.

Credit Card Transactions / Purchasing:

Mindsystems uses maximum encryption Extended Validation SSL to secure transactions and your private data, offering the highest level of protection available. Extended Validation SSL achieves the highest level of consumer trust through the strictest authentication standards of any SSL certificate. Extended Validation verification guidelines require Mindsystems to provide strict identity verification to GeoTrust (a globally recognised security authenticator).

What is Extended Validation and why is it important to your safety online?

With Extended Validation, visitors using high-security browsers see the address bar turn green when they visit a secured site. Extended Validation SSL Certificates provide a convenient and visible sign that you have a highly authenticated, trustworthy site and that your information is secure.

How are email lists handled?

Mindsystems mailing lists are opt-in lists generated from signup forms on the Mindsystems web site. These lists are used to communicate information concerning the products and services we provide to the general public.

Our lists are quality checked regularly and information is held in secure systems. Contact information cannot be shared outside Mindsystems, distributed or used for any purpose other than communicating directly relevant information to the customer. The customer's identity and information are kept confidential at all times unless Mindsystems is forced by law to reveal such information. This is in accordance with Mindsystems strict internal handling processes and the Privacy Act 1988 (Commonwealth of Australia) and the Privacy Amendment (Private Sector) Act 2000.

At any time a user can auto-remove themselves or request Mindsystems to manually do this for them. Ultimately Mindsystems cannot prevent mailbox fraud outside our systems. If you suspect you have been falsely subscribed to a service, or have detected email fraud of some kind, you should contact Mindsystems and request a full audit be performed.

What do we do with your information?

Mindsystems collects your personal information for the purposes of purchase verification and ongoing support only. It is Mindsystems policy that we will only access your information when in direct relation to a purchase, request for information (including ongoing subscription to information updates) or re-issue of license keys.

Payment information, such as credit card numbers, is only held temporarily in our secure systems while your purchase is being verified. Once payment has been received the information is permanently and securely deleted from our records.

Secondary information such as your name, address and license key information is securely held in our systems for the purpose of providing ongoing support. In doing so we are able to identify you and re-issue your purchased license keys should you loose them. We may also periodically record account notes detailing information concerning ongoing support requests or to record a history of telephone/email discussions. Again, this information is securely held and is purely for the purpose of maintaining excellent ongoing customer support.

If you ask to be updated, we will also use your contact information to inform you of new product releases or updates.

When trialing software you will be emailed to remind you of your trial expiration date and to advise you of relevant support and purchase options. A majority of these emails contain self remove links. You may also halt such emails by contacting Mindsystems and requesting that your email address be removed from our systems.

Apart from this basic information, no other personal details are retained.

When can we disclose information about you?

Information may be independently and confidentially verified with a relevant credit checking authority if you purchase a product or service that involves Mindsystems providing you with an ongoing line of credit, or finance facility of any type. In most cases, and for all current software purchases via this site, this will not apply as the product is paid in full prior to delivery.

In cases of fraudulent activity, such as the fraudulent use of another persons identity or credit card information, we may be required to report this to a relevant Australian legal authority, such as the Police. We may also disclose information about you if officially ordered by a valid Australian legal authority such as members of the Australian judicial system.

Contact Information:

If you have any questions concerning this policy please contact us on +61 3 9999 1300