You need unrestricted access to the Internet to download executable files. If the process fails, make sure your Firewall is not blocking the file.

Mindsystems Amode V2 has a file called remake.exe that can create false positives when a systems security settings are high. This file is perfectly safe, it is just used to recover your license system in the event of a system problem, it also performs license system updates via the Internet. It is this update capability that triggers some Anti-Virus systems to report a false positive, as this is something Trojan viruses can also usually do. If you are really concerned about it or the Anti-Virus will not let the file through, just exclude it as it should not impact your immediate ability to use the program. It might just be a problem later on if your license module needs to update.

Anti-Virus can sometimes also cause a problem downloading .exe files. Anti-Virus programs identify threats using standardized signatures and file characteristics. Software which contains live licensing mechanisms (your license is activated via the Internet) can sometimes incorrectly be interpreted as a virus. As a guide, we have found we encounter the most false alarms with Kaspersky and the least with Symantec and Computer Associates. All Mindsystems software is rigorously scanned, secured and verified to ensure maximum security. If you experience problems we suggest adding an exception for the file and temporarily snoozing your AV to perform the download, or order a special hard copy. If you snooze your AV you should end any web browsing sessions and suspend email collection (to prevent virus infection from third party sources while your AV is off).

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Downloading & Installing:

Download files can come in 2 formats, either .zip or .exe files.

Look at the File Name, if it ends in .exe you just need to download and save the file to your desktop, then double click to begin the installation.

If the download file provided ends in .zip, this means it is contained in a compressed folder that first needs to be extracted before you begin your installation.

How do I extract .zip files?

1) Download the file. A dialog box will appear asking you if you wish to 'Open', 'Save' or 'Cancel'. Select 'Save'.

2) A second dialog box will appear asking you to select the location you wish to save to. It is recommended that you save the {egood.name} file to your desktop because you can easily locate the file after the download completes.

3) Allow the download to complete then locate the file on your desktop. Right click on the file and select the option 'Extract All'.

4) This will open the 'Extraction Wizard', click the next button. You will be asked to specify the location you want to extract the files to. By default this should be the desktop, but if not use the 'Browse' to select the desktop.

5) Select 'Next' to begin extracting. Once completed ensure the check box to 'View Extracted Files' is checked and click finish.

6) A second window containing the extracted files should now be open, inside you will find a setup .exe file (there may also be some additional PDF User Guides depending on the software). You can install your new software by clicking this setup file.

Firewall or download problems?

If you are behind a firewall you may not be able to download .exe files directly, check this before proceeding. Also, your browser may restrict such downloads (try adding www.mindsystems.com.au and www.mindsystems-esd.com as trusted sites or temporarily lower your security settings). Alternatively your anti-virus software may be blocking the download.

Remember that intermittent connection problems with your ISP can cause download failures. If you experience time out related issues we recommend waiting 30 minutes and trying again.

Can't run the installer?

A good place to start is to verify you are on the correct platform and you meet the system requirements (visit www.mindsystems.com.au and select the appropriate product page for system requirement information.

If you are on a corporate network, make sure you have enough permissions to run the .exe, if not contact your IT support to obtain sufficient privileges.

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