Your Name:
*
Priority:
No response required
Low - 2 business days
Normal - 1 business day
High - ASAP
Email Address:
*
Response Times:
To ensure fair service levels for customers with critical issues, we may change unrealistically assigned tickets to 'Normal'.
Contact Phone:
Customer Type:
Which best describes you?
Trial User
Registered Mindsystems Customer
Unregistered
Enterprise Support Contract
Not Applicable
Platform:
Please select your operating system...
----- Microsoft Windows -----
Windows 7
Windows Vista 64 Bit
Windows Vista
Windows XP 64 Bit
Windows XP SP3
Windows XP SP2
Windows XP SP1
Windows XP
Windows 2003 (All Flavours)
Windows 2000 Desktop
Windows 2000 Server
Windows CE
Windows ME
Windows NT
Windows 98
Windows 95
Citrix
----- Apple Mac OS -----
Mac OS X v10.6 (Snow Leopard)
Mac OS X v10.5 (Leopard)
Mac OS X v10.4 (Tiger)
Mac OS X v10.3 (Panther)
Mac OS X v10.2 (Jaguar)
Mac OS X v10.1 (Puma)
Mac OS X v10.0 (Cheetah)
Mac OS X Server
Other Mac OS
----- Unix / Linux -----
Red Hat Enterprise
Red Hat Other
Ubuntu
Centos (All)
Solaris (All)
FreeBSD
HP-UX
All other flavours
Hardware:
Please select your hardware type...
CPU is 1Ghz or less
CPU between 1 - 1.5Ghz
CPU between 1.5 - 2Ghz
CPU between 2 - 2.8Ghz
CPU 2.8Ghz or greater
How much RAM?
1Gb RAM or less
1Gb+ RAM
Environment:
Which best describes your setup?
Home use computer - no Internet
Home use computer - with Internet
Small business PC or workgroup
Windows Domain PC (I login to a server)
Apple Mac network (I login to a server)
I connect to office via VPN
Not Applicable
Other
Security software?
Firewall only
Firewall + anti-virus
Anti-virus only
No extra security
Network/Server
Not Applicable
Other
Request Type:
Technical
Usage
Activation
Lost License
Other
Product:
*
Error Messages:
PLEASE READ... (ignore if not reporting a fault). If you are getting error messages, please type the exact error message here...
Description:
Please try to include step by step examples so our support staff can reproduce and test the issue. If possible please attach screen shots.
*
Attachments:
[max 3Mb size]
Verification:
Type what you see, no spaces...
*
Acceptance:
I accept the
Mindsystems Technical Support Policy
.